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          Privacy policy

          Privacy Policy

          Last updated: 2026

          This Privacy Policy describes how CERENNE LLC (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

          1. Information We Collect  
          We collect the following personal information when you place an order or interact with our website:

          - Name  
          - Email address  
          - Phone number  
          - Shipping and billing address  
          - Order details  
          - Payment-related information (processed securely via third-party providers)

          2. How We Use Your Information  
          We use your personal information to:

          - Process and fulfill orders  
          - Provide customer support  
          - Communicate order updates  
          - Prevent fraudulent transactions  
          - Improve website functionality and user experience  

          3. Payment Processing  
          All payments are securely processed by third-party payment providers, including:

          - Airwallex  
          - PayPal  

          For eligible regions such as Malaysia and Singapore, payment methods may include FPX, GrabPay, Touch ’n Go, DuitNow, and credit/debit cards.

          We do not store or have access to full payment card details or PayPal account credentials.

          4. Data Sharing  
          We only share necessary information with trusted third parties to operate our business, including:

          - Payment processors (Airwallex, PayPal)  
          - Shipping and logistics providers  
          - IT, hosting, and service providers  

          All shared data is strictly limited to what is required for order fulfillment and payment processing.

          We do not sell, rent, or trade your personal data.

          5. International Data Transfers  
          Your information may be transferred and processed outside your country of residence, including the United States and other jurisdictions where our service providers operate.

          6. Data Security  
          We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

          7. Cookies  
          We use cookies to enhance user experience, analyze traffic, and improve website performance. You may disable cookies through your browser settings at any time.

          8. Data Retention  
          We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

          9. Your Rights  
          You may request access, correction, or deletion of your personal data by contacting us.

          10. Compliance Note  
          All payment transactions are securely processed through regulated third-party payment gateways including Airwallex and PayPal.

          We comply with applicable data protection and payment security standards.

          11. Contact Information  

          CERENNE LLC  
          30 N Gould St Ste N  
          Sheridan, WY 82801  
          United States  

          Email: cerenneshop@cerenne.com  

          Phone: +1 656-205-7345

           

           

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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          CERENNE

          CERENNE LLC  
          30 N Gould St Ste N  
          Sheridan, WY 82801  
          United States

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