We offer a 30-day return policy from the date of delivery.

To be eligible for a return, items must be unused, unworn, and in their original packaging.

To initiate a return, please contact us at cerenneshop@cerenne.com with your order number.

Refunds will be processed to your original payment method within 7–10 business days after the return is received and inspected.

Return shipping responsibility may vary depending on the customer’s location.

• We currently do not offer direct exchanges.
  
  If you need a different item, please request a return and place a new order.

Items marked as final sale or clearance are not eligible for return.

For hygiene and safety reasons, certain personal care or cosmetic-related items may have limited return eligibility unless defective.

We accept secure payments via:

- Airwallex  
- PayPal  
- Credit / Debit Cards (Visa, Mastercard, Amex, Discover)

All payments are securely processed through regulated third-party payment providers.

Orders can only be cancelled if they have not yet been processed or shipped.

Once shipped, orders cannot be cancelled and must follow the return process.

Once an order is placed, we may not be able to modify the shipping address.

Please contact us immediately for assistance.

We ship internationally to the United States, Canada, Australia, Singapore, the United Kingdom, and selected international regions.

Yes, we offer free standard shipping on all orders.

• United States: 2–6 business days
• Malaysia & Singapore: 7–15 business days
• Other countries: 7–15 business days

We work with trusted logistics providers such as DHL, FedEx, UPS, and local postal services depending on destination.

Orders are typically processed within 1–3 business days.

You will receive a tracking number once your order has been shipped.

Sales tax may apply depending on your shipping location and local regulations. Any applicable fees will be displayed at checkout.